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PRIVACY POLICY

RJV INTERNATIONAL LTD. (trading as Raini Studios) ('we', 'us') cares about your privacy. This Privacy Policy provides information on how we collect, process, and protect your data in all our operations, as well as your rights regarding such data

  • We only collect and process personal data to such an extent that is necessary for our business operations and for providing and developing our game applications and websites (our ' Services').
  • We use your data to provide our Services, to communicate with you, to provide customer support, and for game development purposes. This helps us to understand our customers better and to create better experiences for you in the future. We also send some of your data to third parties when you choose to watch an advert in our games. These third parties may use it for marketing purposes, including targeted advertising. Working with advertising networks in this manner allows us to continue to offer our games to you free of charge.
  • Typically, we collect your data when you first use our Services (i.e. when you install a game application); when you play the game (e.g. in-game event analytics and personalized gameplay experiences); and when you interact directly with us (e.g. customer service correspondence).
  • From time to time, we may update this Privacy Policy to reflect changes to the way we handle data. We encourage you to periodically review this page for the latest information on our privacy practices.
  • Our data processing operations are based on the relevant national and international regulations, adhering to the rules and principles of the European General Data Protection Regulation (GDPR). If you do not agree with this Privacy Policy, we recommend you refrain from using our Services.

If you have questions or concerns about our Privacy Policy or practices, please contact us athello@raini.io

What personal Data do we collect, and why do we collect it?

Service Provision (mobile Games)

  • your IDFV (device identifier for vendors). This is an internal identifier used to save game progress, and it allows us to run the game effectively. This identifier is not shared with third parties, and can not be attributed to you outside of our games.
  • your IDFA (device identifier for advertisers). This can be matched to you and is used for marketing. It is shared with third parties who may use it for personalized marketing. Allowing third parties to advertise in our games allows us to offer our Services to you for free.

You can reset your IDFA in your mobile device’s Settings or by following the instructions below. Resetting your IDFA erases all data previously associated with it, meaning you will no longer receive personalized adverts.

We collect the above information based on your agreement with our Terms of Service, and it ensures we can effectively provide our Services to you.

Game Development and Optimisation

Our passion is to create awesome games that you can enjoy for many years to come. To continue improving the games we make, we collect analytics regarding the actions you take in the game.

We collect your device ID, device information, and geolocation. This is used for optimizing the game to your device specifications and understanding how our players interact with the game so we can continuously improve it and adjust the game to your playing style. It also helps us troubleshoot any potential problems and deal with your queries efficiently, as discussed below in Customer Communications.

If you wish, you can also choose to connect to Facebook or other Social Media Platforms when you use our games. By connecting to these in the game you will be agreeing to their Terms and Conditions and Privacy Policy. When you connect to these, we receive information such as your public profile, friends list and profile picture. We use this information to display your profile in the game and facilitate features such as gift sending and receiving. You can disconnect your Social Media Platform account at any time here.

Marketing

Third Parties

Our Services use built-in advertising run by third-party advertising networks that you can choose to initiate to enhance the in-game experience. Such advertisements allow us to offer you our Services for free.

When you view an advert in the game, the advertising network receives and processes your unique Identification for Advertising (IDFA). Advertising networks use this to send you advertising. You can reset and/or disable your IDFA at any time by following the instructions below in Resetting your IDFA.

Advertising networks handle your IDFA following their respective privacy policies, which you can consult on their website. A list of the advertising networks we typically work with is below. From time to time we may change the advertising networks we work with without updating our Privacy Policy. For a fully updated list, please email hello@raini.io

  • IronSource
  • Azure
  • AWS
  • Appodeal
  • PlayFab
  • Apple Search Ads
  • Chartboost
  • Unity Ads
  • AppsFlyer
  • Unity Cloud Services

To learn more about tailored advertising and your choices to prevent third parties from delivering you tailored advertising, consult the following links:

These tools are not provided by us, and we do not control or operate the tools themselves or the choices that advertisers and others provide through these tools.

Resetting your IDFA

Resetting your IDFA erases all data previously associated with it, meaning you will no longer receive personalized adverts.

Android
  1. Open Settings
  2. Go to 'Privacy'
  3. Tap on 'Advertising'

Choose 'Reset Advertising Identifier'

iOS
  1. Open Settings
  2. Go to 'Privacy'
  3. Tap on 'Advertising'
  4. Choose 'Reset Advertising Identifier'

You can also choose not to receive personalized advertising by opting out of interest-based ads. Just toggle the ‘Limit Ad Tracking' option on.

Own Marketing

We see the personal information you share with social networks (SNs) like Facebook, Instagram, Twitter, and LinkedIn when you interact with us on such channels. From time to time we run competitions on SNs, and when you enter competitions we may interact with you directly. If you win a competition, we will contact you via the appropriate SN to inform you that you have won and send you your prize. We do not collect, hold or retain any of this data.

To better understand how you use our website (https://raini.io/), we collect cookies via third parties like Google Analytics. Cookies are small amounts of data generated by a website and saved by your web browser. They help us to understand how people use the website. You can clear your browser cookies at any time in your web browser’s Settings menu.

Customer Communications

We see your email address when you contact our customer service team at hello@raini.io, and we may reply to that email address to contact you concerning the question asked. If you choose to contact us for support, we will not add your email to any marketing or newsletter correspondence unless you specifically ask us to (We believe in opt-in marketing).

Recruitment

If you wish to submit a resume, we may use the information provided to contact you regarding setting up an interview or to determine if you are qualified for the position to which you applied.

If you have sent an open application we may ask for your permission to hold your information for the foreseeable future so that we can contact you should a position become available

Removing the Data we hold for you

You have the right to be forgotten and can request your data to be permanently removed at any time. Once your data is removed you will lose all of your progress in our games, including access to in-game purchases you may have made. If you would like your data to be removed please send an email to hello@raini.io with the names of each game that you have played.

Transfer of Data

We use service providers in our processing activities who process data on our behalf. For example, we use service providers (advertisement networks), fraud prevention partners (attribution networks), data visualization tools (e.g. Looker, AppFigures), and data collection partners (e.g. Libring, Firebase). These networks and tools help us to keep your data secure and help us to optimise and improve our Services to deliver you better experiences.

We transfer the data we collect to servers in the United States, namely Google Cloud services (such as BigQuery and Firebase) and Amazon Web Services. Amazon Web Services is certified to operate under the EU-US Privacy Shield, and the European Union’s data protection authorities have concluded that the model contract clauses of Google Cloud’s services meet EU regulatory expectations. You can learn more about the EU-US Privacy Shield here.

The third parties we work with only have the right to process your data to the extent necessary for carrying out the agreed services. This means that third-party subcontractors cannot use your personal data for their own purposes. Any service provider we use is under a contractual obligation to ensure data protection in all processing of your personal data.

If you would like to know more specific information about the third parties we work with and how they use your data, email us at  hello@raini.io

Data Security

We have taken technical and organizational measures to protect your data from loss, misuse, or other similar unlawful access. These methods include, among others, the use of firewalls, encryption, and safe server premises.

Access to your data is restricted internally through access control, as well as through granting and controlling access rights. Your data will be processed only by such employees who have the right to do so within the scope of their duties. When we send your data to third parties, they only process your data following their scope of work as set out in our agreements with such third parties.

Rights

You have the right to review the data we have collected and influence the way we use it. In certain cases, you have the right to erasure or to ask for your data to be transferred to another controller. Your rights are as follows:

The Right of Access and Right to rectification

You have the right to access the personal data we have collected about you at any time, or receive confirmation that we do not have any personal data about you in our filing systems. If your data is inaccurate or incomplete, you have the right to request rectification or completion of your data.

The Right to restrict or Object processing

In certain circumstances, for example, if your data is inaccurate, you have the right to restrict its processing until we have verified the accuracy of your data. Further, in certain situations, you also have the right to object to the processing of your data completely. You can for example object the processing for direct marketing purposes at any time (including profiling).

The Right to be forgotten

In some cases, you have the right to be forgotten. We will erase all personal data we have collected if it is no longer needed for the purposes it was originally collected. We will also erase personal data if the processing is based on consent and you decide to withdraw your consent or restrict the processing, or if there is no other reason or grounds for the processing.

The Right to transfer data from one System to another

You have the right to request the transfer of your data. This is possible only in such cases when we process your data based on your consent or agreement and applies only to such personal data you have provided us yourself.

We will provide your data in a machine-readable format so that you can store it yourself or transfer it to another controller (e.g. another service provider). Upon your request, we will transfer the data to another controller directly if it is technically feasible.

The Right to complain

In addition to the above-mentioned rights, you have the right to make a complaint about your data processing to the supervisory authority.

You also have the right to inspect your data. To do this, you should write to us at hello@raini.io with your Player ID (which you can find in the Settings menu of the game you’re playing). Should you have questions about your rights, please contact us at the above email address.

Our Policy Regarding Children

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use our Service. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us athello@raini.io.

Data Retention

We will retain your data as long as is needed for the purpose it was originally collected for; as long as we are legally obligated; or until we receive an erasure request. That means that we’ll hold your data for the entire life cycle of the respective mobile game application you’ve used as part of our Services. After this point, your data will either be erased completely or made anonymous by modifying them irreversibly.

Contact Information

Email: hello@raini.io RJV INTERNATIONAL LTD. (trading as Raini Studios)

Skelton Bay Lot, Fish Bay, Tortola, British Virgin IslandsBVI COMPANY NUMBER 213 7948